TFP Policies and Procedures
POLICY AND PROCEDURES
The Franklin Playhouse is privately owned and maintain the right to refuse service to anyone.
METHOD OF PAYMENT: The Franklin Playhouse has an easy, online payment system. You create a Log in Account entering the parent’s information and then add each child individually into your account. (Note: You can change your personal information anytime by logging into your account and editing it.) Then register your child for the classes you would like them to be enrolled in. You will then proceed to check out and enter your Debit, MasterCard, or Visa card. Your card will be billed per program or once a month on the same day of the month you registered for the classes. Your statement charge will reflect from Jackrabbit Technologies. Which is the program we use. The parent registering their card is giving “The Franklin Playhouse” permission to charge their credit card or bank account provided. We do not accept American Express ACH/Bank Drafts. But will also accept checks.
CANCELLATIONS AND REFUNDS: All TFP students are committed to the show once they have accepted the role and started the first rehearsal and therefore they are required to participate until the end of the show semester. They may withdraw, but no refunds will be offered. But we require a formal letter be sent via email to thefranklinplayhouse@gmail.com
WITHDRAWAL: Tuition payments will continue until Ms. Blandina receives an email to cancel. We do not offer refunds unless, request to drop was received before accepting role. Once you accept your role, no refunds will be offered and the full balance will be due.
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DEFAULTING OF PAYMENTS: All students accounts must be current. If for any reason payments must be delayed, please contact The Franklin Playhouse or Blandina. We must be contacted before the default and when payment will be made. This will allow each student to continue on without any interruptions in their studies. Students whose accounts are not current will not be able to continue their participation in TFP. Purposeful delinquency of payments can result in the permanent termination of a student’s participation in TFP.
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LATE PICKUP FEE: Children can feel insecure and abandoned if parents are habitually tardy in picking them up. Additionally, teachers personal time is affected. To avoid this all students must be picked up on time from their classes. A late fee can and will be assessed after the first 10 minutes except in emergencies. If a student is not picked up within the first 10 minutes then the parent/guardian will be charged a $15.00 late fee. Each minute after that the parent/guardian will be charged up to $2.00 per minute. Habitual tardiness (3 or more) may result in the removal of your students from our programs. Your cooperation in the safety and security of your children is greatly appreciated.
Class Procedures
COMMUNICATION WITH TEACHERS
Communication is vital to your child’s success at TFP. You will be receiving class updates and other important information via email from our Site Secretary/Managers frequently through various methods. Our staff will communicate with you via phone call, text and email. If you need to contact your teacher, please email the Site Secretary/Manager.
ATTENDANCE:
Roll: All TFP classes take roll to ensure that students can participate.
Punctuality: Students should be on time to class. We understand that there are occasional delays, but if they are consistently late then the classwork is disrupted because every student is an important part of their class team. Class/rehearsal times are limited, and everyone’s attendance is essential for your child’s development and the success of their performance. Try to be 5-10 minutes early.
Class Drop Off: Students can be dropped off by parents if parents watch them come in. Parents must pick up kids on time and in person unless otherwise arranged with TFP Manager/Secretary.
Class Attire: Students must come dressed properly for class with hair pulled of face. Please see our website "Class Attire & Costumes" Section for details.
Missed Class: If your child must miss class for any reason, please email the site secretary/manager in advance.
Makeup Days: We do not offer makeup days for missed classes, however you may schedule a private lesson with your child's teacher at your own expense to bring your child up to speed with their class.
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PRODUCTIONS:
PERFORMANCE LOCATIONS:
*All PRODUCTIONS LOCATIONS will be announced prior to auditions. At our studio we utilize various theaters to provide students with diverse experiences at each venue they work in.
SHOW PROCEDURE:
DROP OFF: Parents will drop off student on or before call time. Parents will leave students at the theater and will return 30 minutes before Show Time.
AFTER SHOW: Students mics will be removed along with their mics and costumes by the TFP staff and techs. Parents should wait in the designated pickup for their students.This will be emailed to parents before show week. Students will leave their items in collapsible boxes.
BACK STAGE ETIQUETTE: To avoid confusion during performances no one is allowed backstage without permission before or after the shows except the CAST MEMBERS, DIRECTORS, PRODUCTION and PARENT VOLUNTEERS who have signup for a time slot. Students will refrain from running, raising their voices, horseplay or any other thing that will distract students and cast members. Students will not be allowed to bring toys including electronic devises backstage unless permitted by the teachers. Books and quiet materials are permitted.